Your refund will only be processed after we receive all the information and documents needed. You may change your travel dates without having to pay the change fee, as described in your ticket conditions. you are not travelling with a baby (0-1 years). Airport parking information See also If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic. From Travelling and Corona To #WeCare – fly with no worries. If you have a transfer in Amsterdam, you only need 1 NAAT (PCR) test result that's issued within 72 hours before arrival in Amsterdam. Check the confirmation e-mail you received after booking your flight. Then you can rebook for free within the same travel class (Economy Class or Business Class). You will find the latest information for your destination, here. Bring enough spare face masks, paper handkerchiefs and hand sanitizer. Private transportation: In an internal … Book a trip. If you need assistance, contact the KLM Customer Contact Centre. You have 2 options: - a negative COVID-19 NAAT (PCR) test result that was taken within 24 hours before boarding your flight to the Netherlands. Alles zu Verbindungen, FFP-2-Masken und Testpflicht für Flugreisende. KLM erweitert den Flugplan in Zeiten der Corona-Krise. Language Selection • You can check your flight status or view your flight details in My Trip . This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport. Please refer to below websites: For Brazil, a separate rebook and refund policy is in place. People in the categories, such as business travelers and students are allowed to enter the Netherlands for a short period of time with certain conditions. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Check in online on KLM.com or book a hotel or rental car for your trip Find out more now Entry regulations for your destination. The digital or hard-copy negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. Die EU und die USA haben wegen der Corona-Pandemie weitreichende ... im Durchschnitt weniger als die Hälfte Flüge pro Monat unterwegs. Der „digitale grüne Nachweis" soll Corona-Impfungen, aber auch Ergebnisse von zugelassenen PCR- und Schnelltests sowie überstandene Corona-Infektionen dokumentieren und am 1. If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance. Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents . We have already taken an unbelievable array of measures to cope with the crisis sparked by the coronavirus pandemic. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever. Die vom internationalen Hub-Verkehr besonders abhängige KLM leidet unter der verzögerten Corona-Erholung. Make sure that all hand and check-in baggage comply with the baggage rules. lll Jetzt günstige Istanbul-Flüge finden, vergleichen & online buchen Billige Flüge von Deutschland nach Istanbul Kostenlose Expertenberatung per ☎ oder täglich von 08 - 18 Uhr Volle Preistransparenz Keine versteckten Kosten Make sure your COVID-19 NAAT test document includes the following: View a full list of all exceptions on the website of the Dutch authorities> . As of 2nd of February 2021, the Netherlands reinstated the entry ban for travelers with permanent residence in Japan. If you cannot show these documents, you may be denied entry into the Netherlands. Please go to the check-in desk at the airport where our staff will assist you. Und so funktioniert es: Wählen Sie jetzt Ihr passendes Angebot und buchen Sie direkt nach Ihrer Buchung (am Tag der Buchung bis 20:00 Uhr) über unsere Service-Hotline unter + 49 (0)89 710 45 14 98, täglich von 09:00 - 20:00 Uhr den FLEXPLUS-Tarif zu Ihrer Buchung hinzu: . Flightright hilft bei Flugverspätung, Flugausfall und Ticketerstattung! Questions about your booking You can reach our Service Center from Monday to Sunday from 08:00 till 22:00 via phone and WhatsApp. Juni fertig sein. Keep in mind that the advice remains to only travel when it is essential. You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. Are you travelling to a country where a travel ban is issued? Discover further topics. All of us here at KLM are truly grateful for your understanding. The main rule is that only foreigners residing in Norway can enter Norway, and all Norwegian citizens (regardless of where they live). We would like to ask you to contact us only if your original travel plans were supposed to take place in the next 72 hours. According to the Law 14.034/2020, processing your refund may take up to 12 months maximum. Your test result: the test result must be negative. Select country and language. Are you flying with us soon? If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight. However, outside of the period mentioned above, a fare difference might apply. April 2020 gekauft wurden und deren Abflug bis 31. Anlegeverbot für Flüge und Schiffe aus Südafrika und diversen Ländern in Mittel- und Südamerika. TeCOT (COVID-19 Testing Center for Overseas Travelers) website Registered medical institution information At some destinations, wearing masks is required in public areas, including the airport. Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Please note that a separate policy is in place for Brazil, as well as for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets . Zur Begründung verwies KLM unter anderem auf das von den USA verhängte Einreiseverbot für Europäer. The Dutch government advises not to travel abroad up and until 15 May 2021 unless absolutely necessary. private hired taxi service) needs to be made in advance. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. Read more about the PCR tests and rapid tests on the website of the Dutch government . From 4 May, KLM Royal Dutch Airlines will gradually begin restoring its European network. Currently selected country: Japan - 日本, Currently selected language: English, ESTA travel authorisation for travel to the United States, Passengers with an intellectual, developmental or sensory disability, Passengers with special medical requirements, Selected destinations for online reporting of delayed baggage, Travelling with liquid tax-free purchases, Check the website of the Dutch government to see the EU entry ban exemption categories, Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents, Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands, Check the website of the Dutch government to see more information on negative COVID-19 test results and test declarations, website of Japan Ministry of Health, Labourand Welfare, https://www.mhlw.go.jp/stf/seisakunitsuite/newpage_00020.html, https://www.narita-airport.jp/en/access/parking, https://www.kansai-airport.or.jp/en/access/parking, TeCOT (COVID-19 Testing Center for Overseas Travelers) website, Registered medical institution information, NARITA airport PCR Testing center website. The COVID-19 pandemic in Curaçao is part of the ongoing global viral pandemic of coronavirus disease 2019 (COVID-19), which was documented for the first time in Curaçao on 13 March 2020. Für Flüge … https://www.kansai-airport.or.jp/en/access/parking In light of the Corona pandemic, many countries have imposed restrictions on entry. However, outside of the period mentioned above, a fare difference might apply. Updated 23 March 2021. Please note that there are currently long waiting times at our Customer Contact Center. 36 talking about this. Usage of own car (airport parking or valet) is allowed or pick-up arrangements (e.g. These procedures are designed to the highest standards and include both your personal space - tray tables, seat armrests and headrests, seatbelt buckles etc. You can view the PCR or rapid test locations per country . The air in the cabin is continuously refreshed with outside air and our hospital-grade HEPA filters are 99.99% effective in preventing the spread of airborne bacterial and viral organisms such as COVID-19. you did not request a special service (e.g. Additionally, you are strongly advised to self-quarantine for a period of 10 days. Willkommen auf der offiziellen Facebook-Deutschland-Seite von KLM Royal Dutch Airlines! NARITA airport PCR Testing center website KANSAI airport clinic website(Japanese) . If you cannot show these documents, you may be denied entry into the Netherlands. Please see details for booking from the link below. If you have any other questions or remarks, feel free to contact us. Once in the air, our cabin crew works diligently to keep our planes clean. – as well as communal areas such as the galleys, carpets and lavatories. If you really need to travel, make sure to check the current travel advice and entry requirements of the country you’re travelling to on its government’s website. You will not have to pay the change fee. For more information about travelling to the Netherlands, check the website of the Dutch authorities . Most likely, we’ve answered your question in our overview of frequently asked questions. Virgin Atlantic: If you want to change your booking, you can rebook for travel up to 31 December 2022. You will find the latest entry regulations for your destination here. Make sure to check KLM TravelDoc shortly before departure for all measures that apply to your trip. We are doing what we can to assist as many people as possible, as quickly as we can. Flights to these 3 destinations will not resume until Friday, 3 April. For the coming days KLM will operate as much as possible according to schedule to allow passengers to return to their homes. Check this list of authorised COVID-19 test laboratories in each of our current destinations This includes a list of COVID-19 test laboratories in Dubai �. Данные о ситуации с covid-19 быстро меняются. You can view the COVID-19 NAAT or rapid test locations per country. The airline will resume daily service to eight extra destinations, which were suspended in compliance with Covid-19-related travel restrictions. You have to show 2 test results: If you have a transfer in Amsterdam, you only need 1 NAAT (PCR) test result that's issued within 72 hours before arrival in Amsterdam. You can. Travel and corona. Es gilt eine landesweite Ausgangssperre zwischen 21 und 4.30 Uhr. Without face covering, we cannot allow you to board. There are strict entry rules to Norway now due to the corona situation. KLM: Heb je een ticket geboekt met een gepland vertrek voor of op 31 maart 2021, dan kun je bij KLM de reisdatum wijzigen zonder dat je de wijzigingskosten hoeft te betalen. As it is busier than usual at the Service Centre, we would like to help passengers that depart within 72 hours first. https://www.mhlw.go.jp/stf/seisakunitsuite/newpage_00020.html The health of employees and customers is paramount in all KLM decisions. KLM announced they would be cutting back on the hiring of new staff and external consultants, as well as delaying new projects. Did you book your ticket via a travel agent? The Dutch authorities and SkyTeam have created an overview of rapid and PCR test locations near the airport. You can, Do you have a transfer at Amsterdam Airport Schiphol? Enter your entire route if your trip includes transfers. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. Anyone that returns to the country from an unnecessary leisure travel abroad must stay at a quarantine hotel when they return to Norway, starting from 00.00 on 29 March. Didn’t receive your boarding pass after checking in? It applies not only for travelers whose final destination is the Netherlands but also for travelers from Japan who are transferring in the Netherlands to other countries. Welcome to Refunds Processing System Please start by selecting your language. Tickets, die vor dem 21. Venice and Milan’s flight suspensions were previously announced last Monday. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. *an Tagen mit KLM-Flügen (KL1952) bereits ab 05:00 Uhr geöffnet. These differ per country. Beschränkungen im Land Alle Corona-Maßnahmen werden zunächst bis zum 20. If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. ... ICh flew in from Tanzania yesterday, and it was one of the last flights from KLM to Europe. Currently selected country: Germany, Currently selected language: Deutsch, Choose a new flight for my existing booking or cancel my flight, Request a cash refund or a refund in the form of a refundable travel voucher, Check the latest entry requirements of the destination you’re travelling to, Read more about COVID-19 tests before your departure, Check which destinations we currently fly to, Update or save your contact details so we can contact you if needed, Check the most frequently asked questions about the coronavirus (COVID-19), Send a text message via WhatsApp to +31206490787, ESTA-Reisegenehmigung für Reisen in die USA, Der Service für alleinreisende minderjährige Kinder, Besondere Betreuung & medizinische Dienste, Passagiere mit einer geistigen Behinderung, einer Entwicklungsstörung oder sensorischer Behinderung, Passagiere mit besonderen medizinischen Anforderungen, Ausgewählte Destinationen für Online-Meldungen von verspätetem Gepäck, Eingeschränkt erlaubte oder verbotene Gegenstände, Reisen mit zollfrei eingekauften Flüssigkeiten, Unser Flugzeug des Modells Boeing 777-300ER, Produkte und Serviceleistungen von und nach Asien, Aktuelle Fluginformationen per Telefon, E-Mail und SMS, Read more about travelling from and to The Netherlands on the website of the Dutch authorities, View a full list of all exceptions on the website of the Dutch authorities, View test locations in your country of residence or in another country, View global rapid and NAAT test locations on the website of the Dutch authorities, View global rapid and NAAT test locations on the website of SkyTeam, Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands, For information about other destinations, visit our KLM TravelDoc tool, rebook your flight to a later date via My Trip, cancel your flight and get your ticket refunded, Request a refund in the form of a travel voucher online, Request a full cash refund or a refund in form of a travel voucher. Information About Corona Virus & Tanzania. Your purchased extra options are transferable to another date. Our apologies for the inconvenience. Allerdings können Reisende von Lufthansa eine Ticketerstattung verlangen. Additionally, you are strongly advised to self-quarantine for a period of 10 days. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport. Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands> , For information about other destinations, visit our KLM TravelDoc tool> . If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher. You can view the COVID-19 NAAT or rapid test locations per country. These restrictions are sometimes introduced at very short notice. Compare and book your KLM flights and view our special ticket deals and last minutes. View test locations in your country of residence or in another country>, View global rapid and NAAT test locations on the website of the Dutch authorities> , View global rapid and NAAT test locations on the website of SkyTeam> . This strong focus on hygiene extends to our entire organization, including catering services. However, a fare difference might still apply. April 2020 gebucht wurden. August 2020 stattfindet, kann ohne Gebühr zeitlich umgebucht werden (bis spätestens zum ursprünglichen Abflugdatum). Due to the outbreak of a more contagious variant of the coronavirus, the Norwegian government has decided to close the borders to prevent spreading this virus. Your new travel date can be up to 4 days after your original travel date or on the next available flight. Die Zahl der Flüge sank um zwei Drittel auf 390.000, die der Mitarbeiter um ein Fünftel auf 110.000 zum Jahresende. Therefore, we would like to share some insight into the different steps that we are taking to guarantee that our flights continue to meet and exceed the highest standards of safety and hygiene. The same goes for Flying Blue reward tickets. Willkommen auf der offiziellen Facebook-Deutschland-Seite von KLM Royal Dutch Airlines! Keep in mind that the advice remains to only travel when it is essential. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual. You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date. Diese Seite dient lediglich als rot… If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible. Did you book your ticket via a travel agent? If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. - a negative COVID-19 rapid test result that was taken within 24 hours before boarding your flight to the Netherlands. There are some exceptions to this general rule. Passengers who are entering or transferring in the Netherlands, you need to show a negative COVID-19 test result. Please contact them directly to request information on refund options. Please bear in mind that waiting times at our Customer Contact Centre are long. You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. ... Air France KLM. Das Robert-Koch-Institut meldet am Dienstag für ganz Sachsen eine Sieben-Tage-Inzidenz von 84. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. Different policies are in place, depending on what your scheduled departure date was. Regularly check the latest travel restrictions, health details requirements and info at. The Dutch health authorities as yet see no reason to erect a quarantine zone at Schiphol airport due to the outbreak of the new Coronavirus in China. Viselio; Standort marhaba Lounge ; Corona-Testraum für Transfer-Passagiere, neben Transit Hotel. Check the website of the Dutch government to see the EU entry ban exemption categories KLM: Existing bookings can be rebooked free of charge for travel until 30 June 2021. Worldwide, many countries are restricting travel on passenger flights. Due to the outbreak of the coronavirus, KLM has temporarily suspended its flights to mainland China since the beginning of February. The Dutch carrier has been offering flights to … Mai 2020 um 11:00 Uhr aktualisiert. For detailed information and conditions, please see the rebook and refund policies on this page. For more information about special rates and COVID-19 PCR test requirements for travel to and from Dubai, go to our Travel requirements for Dubai page.. For information about COVID-19 test requirements for travel to our current worldwid Entry regulations. This short video provides more information about hygiene at KLM. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. Als je ervoor kiest om je reis uit te stellen, krijg je teruggave in de vorm van een reisvoucher. You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time. As of 16th of March some of exemption categories were added again. Option 1 And in the event that a passenger does begin to show symptoms, all of our flights are equipped with special Corona-kits and our crew is trained in containment measures. Diese Seite wurde zuletzt am 16. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Wegen der Auswirkungen der Corona-Krise auf den internationalen Luftverkehr streicht die niederländische Fluggesellschaft KLM bis zu 2000 Jobs. a negative COVID-19 rapid test result that was taken within 24 hours before boarding your flight to the Netherlands. Type of test: this must be a NAAT test and must be for SARS-CoV-2/COVID-19. We recommend you inform yourself before departure about the current entry regulations of your destination country. The deadline for processing refunds according to the Law 14.034/2020 is of 12 months maximum. Flugreisende erfahren hier wichtige Informationen. Обновлено 2 апреля 2021 года. Please contact us in order to change your travel dates when your negative PCR test comes in too late. The case was a 68-year-old man who was on vacation from the Netherlands. Wir können dafür jedoch nicht garantieren. 25 talking about this. We highly recommend making use of the self-service options to change your flight or request a refund. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Fill out the personal details required for your journey as much as possible online. If the passenger is younger than 13 years. Before each departure, our planes are always thoroughly cleaned and disinfected. Zahlreiche Flüge müssten abgesagt werden und Kurzarbeit sei unumgänglich, teilte das Unternehmen mit. Ab 31. For more information about travelling to the Netherlands, check the website of the Dutch authorities . Not sure what your departure date was? Your refund will only be processed after we receive all the information/documents needed. Date and time the test was conducted: this must have been no more than 72 hours before arrival in The Netherlands. We’re offering several rebooking and refund possibilities, please read below what applies to you.
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